MawadOnline Warranty Policy

MawadOnline Warranty Policy

V.24082024

Introduction

MawadOnline is a private limited company registered in the United Arab Emirates (UAE) under license number 3779427, with its office located at Mazyad Mall Office Towers, Building 2, MBZ, Abu Dhabi. Our platform is dedicated to providing a convenient and easy-to-use platform for buying construction materials and services in the UAE. We strive to offer our customers a wide range of products and services from multiple vendors, at competitive prices, with secure payment options and accurate delivery services.

About the Warranty Policy

At MawadOnline, we aim to provide our customers with a diverse range of construction materials and services from multiple vendors at competitive prices. As a facilitator, MawadOnline does not directly sell materials or services, nor do we provide warranties or guarantees for the products or services offered on our platform. The responsibility for warranties or guarantees rests with the vendors who sell their products and services through our platform.

Coverage

While MawadOnline does not directly provide warranties or guarantees, we are committed to safeguarding the interests of our customers by ensuring that vendors fulfil their obligations. If you encounter an issue with a product or service purchased on our platform, please contact us to report the issue and request any necessary repairs or replacements. We will work with the vendor to resolve any warranty claims in accordance with their policies and procedures. If you experience any difficulties in resolving a warranty claim, please reach out to us for assistance. Please note that MawadOnline is not responsible for the warranties or guarantees provided by vendors.

Initiating a Warranty Claim

To initiate a warranty claim, customers can contact MawadOnline through the following channels:

• Email: [email protected]
• The ticketing system

When contacting us, please provide the following information to help expedite your claim:

• Order number
• Product description
• Detailed description of the issue

We will coordinate with the vendor on your behalf to facilitate the repair, replacement, or other resolution as covered under the vendor’s warranty policy.

Product Returns

If you need to return a product to the vendor, please contact us directly to initiate the return process. The return policy, including the time frame for returns (e.g., within 14 days of delivery), will vary depending on the vendor and the specific product or service. Please refer to the product or service listing on our platform for specific return policies. Ensure the item is packed in its original box and wrapped securely. MawadOnline is not responsible for any damage that may occur during shipping. The customer must provide the product and its accessories to the courier company during pickup.

Dispute Resolution

In the event of disputes between customers and vendors on the MawadOnline platform, we will work to resolve the issue in a fair and expeditious manner. If direct communication between the parties does not resolve the dispute, we may provide mediation or arbitration services. If necessary, law enforcement or other third parties may be involved to resolve the dispute. Disputes covered by this policy include, but are not limited to, defective products, incorrect orders, or failure to honour warranty claims.

Limitation of Liability

MawadOnline and the vendors on our platform are not liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our platform or the products or services purchased through our platform. This limitation applies to damages for loss of profits, business interruption, loss of information, and any other damages resulting from the use of the platform, or the products/services purchased. This limitation does not apply to any other liability that may arise outside the context of using the platform.

Governing Law

This Warranty Policy and any disputes arising out of or in connection with the use of our platform or the products or services purchased through our platform will be governed by and construed in accordance with the laws of the Emirate of Abu Dhabi, UAE.

Changes to the Warranty Policy

We reserve the right to make changes to this Warranty Policy at any time, for any reason. If we make any material changes to the policy, we will notify customers by posting an updated version on our website and, where appropriate, through email notifications. It is the customer's responsibility to review the Warranty Policy regularly to stay informed of any changes.

Warranty Providers

a)      On the MawadOnline platform, the vendors who sell products and services are the warranty providers. Each vendor may have its own warranty policy and terms and conditions, which will apply to the products and services they offer on our platform.

b)      Before placing an order on our platform, we recommend that you review the warranty policy of the vendor in the product or service listing. This will help you understand what warranties or guarantees may be offered, and the terms and conditions that apply. If you have any questions or concerns about a vendor's warranty policy, please contact us for assistance.

c)       If you need to make a warranty claim, please contact us directly. We will work with the vendor to resolve your claim in accordance with their policies and procedures. MawadOnline is not responsible for any warranties or guarantees provided by vendors.

Contact Information

If you have any questions or concerns about the MawadOnline Warranty Policy, or if you need to report an issue with a product or service purchased on our platform, you can contact us through the following channels:

• Email: [email protected]
• Social Media: Message us through our official social media accounts.

We will do our best to respond to all inquiries promptly and work to resolve any issues or concerns.